Privacy Policy

Last Updated: March 10, 2025, at 10:00 PM

This Privacy Policy explains how CARCHECKPROS collects, uses, protects, and manages your Personally Identifiable Information (PII) when you use our website. PII refers to data that can, either alone or in combination with other information, identify, contact, or locate an individual, or distinguish a person within a specific context, as defined by U.S. privacy and information security laws. Please read this policy carefully to understand how we handle your PII on our website. Our services are intended for users in the United States only.

What Information Do We Collect?
When you interact with our website, such as when placing an order for a vehicle inspection, you may be asked to provide certain personal details. These may include your full name, email address, physical address, phone number, payment information (e.g., credit card details), and vehicle-related data (such as VIN, make, model, and year) to facilitate your inspection request and improve your experience with our services.

When Do We Collect Information?
We collect information from you at various points, including when you:

• Place an order for a vehicle inspection on our website.
• Fill out forms or submit data on our website, such as during the ordering process or when contacting us.

How Do We Use Your Information?
The information we collect is used in the following ways to support our vehicle inspection services:

• To process and fulfill your vehicle inspection orders efficiently.
• To enhance the functionality of our website and improve your user experience.
• To respond to your inquiries or customer service requests in a timely manner.
• To communicate with you about your order, including providing inspection reports and updates.
• To follow up after interactions, such as emails or phone inquiries, to address your needs.

How Do We Protect Your Information?
We prioritize the security of your data and implement several measures to ensure its safety:

• Our website is regularly scanned to identify and address security vulnerabilities, ensuring a secure browsing experience.
• We perform routine malware scans to detect and mitigate potential threats.
• Your personal information is stored on secure networks, accessible only to a limited number of authorized personnel who are bound by confidentiality agreements.
• Sensitive data, such as payment information, is encrypted using Secure Socket Layer (SSL) technology.
• We use industry-standard security protocols to protect your information during submission and access.
• All payment transactions are processed through a third-party gateway provider, meaning we do not store or process your payment details on our servers.

Do We Use Cookies?
Yes, we use cookies—small data files transferred to your device’s hard drive through your web browser (if permitted). Cookies help our systems recognize your browser and store certain information to enhance your experience. We use cookies for purposes such as:

• Retaining and processing your order details during the checkout process.
• Saving your preferences for future visits to our website.
• Collecting aggregated data on website traffic and user interactions to improve our platform and services. We may also engage trusted third-party services to assist with tracking this data on our behalf.

You can configure your browser to notify you when cookies are sent or disable cookies entirely by adjusting your browser settings. Refer to your browser’s Help menu for guidance on managing cookie preferences.

What Happens If You Disable Cookies?
Disabling cookies may affect certain features of our website, potentially reducing functionality or causing some processes, like ordering, to be less efficient. However, you can still place orders by contacting our customer support team directly via phone or email.

Third-Party Disclosure
We do not sell, trade, or otherwise share your PII with external parties without providing prior notice, except in the following cases:

• We may share your information with trusted partners, such as website hosting providers or service providers, who assist in operating our website, conducting our business, or delivering services to you. These partners are contractually obligated to maintain the confidentiality of your data.
• We may disclose your information when required to comply with legal obligations, enforce our website policies, or protect the rights, property, or safety of CARCHECKPROS, our users, or others.
• Non-personally identifiable data (e.g., aggregated user statistics) may be shared with third parties for purposes such as analytics.

Third-Party Links
We do not feature or promote third-party products or services on our website. However, if we include links to external websites, we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party sites you visit.

California Online Privacy Protection Act (CalOPPA)
CalOPPA requires commercial websites and online services to post a clear privacy policy, detailing the information collected and the parties with whom it is shared, for California residents.

In compliance with CalOPPA, we:

• Allow users to visit our website anonymously.
• Provide a link to this Privacy Policy on our homepage or, at minimum, on the first significant page you encounter upon visiting our site. The link will include the word “Privacy” and be easily accessible.
• Notify you of updates to this Privacy Policy by posting changes on our Privacy Policy page.
• Allow you to update your personal information by contacting us via email at Support@carcheckpros.org

Do Not Track (DNT) signals: We respect DNT signals. When a DNT browser mechanism is enabled, we do not track, set cookies, or engage in tracking activities for users who have activated this setting.

Third-Party Behavioral Tracking: We allow third-party behavioral tracking to analyze user interactions and improve our services, but only in a manner consistent with this policy.

Children’s Online Privacy Protection Act (COPPA)
We do not target or market our services to children under 13 years of age, and we do not knowingly collect personal information from them.

Fair Information Practices
In alignment with Fair Information Practices, we commit to the following in the event of a data breach:

• We will notify you via email within 30 business days of discovering the breach.
• We will also notify users through an in-site notification within 7 business days.

We adhere to the Individual Redress Principle, which grants individuals the right to pursue legally enforceable actions against data collectors or processors who violate privacy laws. This principle ensures that individuals have both enforceable rights against data users and access to courts or government agencies to address and prosecute non-compliance by data processors.

CAN-SPAM Act
We collect your email address to:

• Respond to inquiries, requests, or questions.
• Process orders and provide updates related to your vehicle inspection.
• Follow up with you regarding your order or service experience.

Since we do not send marketing emails, we only use email for transactional purposes related to your inspection order. To comply with CAN-SPAM for transactional emails, we:

• Avoid using deceptive or misleading email subjects or addresses.
• Include our business’s physical address in emails.
• Process any opt-out requests promptly, should you choose to stop receiving transactional emails.
• Provide an option to opt out of future communications by contacting us directly.

Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, such as completing your vehicle inspection order, complying with legal obligations, resolving disputes, or enforcing our agreements. Once the retention period expires, we will securely delete or anonymize your data, unless otherwise required by law.

Your Data Rights
As a user in the United States, you may have certain rights regarding your personal data, depending on your state’s privacy laws, including the California Consumer Privacy Act (CCPA). These rights may include:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request the deletion of your data under certain circumstances.

To exercise these rights, please contact us at Support@carcheckpros.org

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When updates are made, we will notify you by posting the revised policy on our website and updating the “Last Updated” date at the top of this page.

Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:

Email: Support@carcheckpros.org